Refund policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at 2toogoodshop@gmail.com. Please note that returned items must be shipped to the address provided in our return confirmation email.

If you have any questions regarding returns, you can always contact us at 2toogoodshop@gmail.com or through the contact form available on our website.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item and place a separate order for the new item once the return has been accepted.

14-Day Right of Withdrawal in the European Union

Regardless of the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

As stated above, the item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved or rejected.

If approved, your refund will be automatically processed through your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and complete the refund.

If more than 15 business days have passed since your refund was approved, please contact us at 2toogoodshop@gmail.com.